Services Standards
Our service standards are a reflection of our commitment to providing the best client experience possible. We strive to always be polite and courteous, to listen actively to our customers, and to respond promptly and efficiently to their needs.
We also make it a priority to provide accurate and helpful information, and to be transparent and honest in our dealings with customers. Our goal is to exceed our customers’ expectations and to build long-term relationships based on trust and mutual respect.
All our engineering staff are fully qualified, drive company branded vehicles, wear branded uniforms and carry identification.
Staff Training
Staff training is crucial for the success of any organisation but in the fire and security industry it is paramount not only to our success but the safety and lives of others.
Our employees regularly acquire new skills and knowledge, which in turn improves their performance and productivity. We believe that our training also helps to promote a positive workplace culture by boosting employee morale and job satisfaction.
Moreover, it ensures compliance with industry standards and regulations, reduces risks, and increases customer satisfaction. In short, staff training is an investment in the long-term growth and success of an organisation.
Our engineers all have undertaken industry approved and certified training. Our training is reviewed and refreshed to give them confidence to tackle all tasks. EBFP engineers are Gent SenTRI approved.
Job & Quality Management Systems
Ensuring our management systems are in place and implemented to ensure the most effective and robust processes to allow us to be a more streamlined and effective business.
We have undergone the process of third-party certification to ISO 9001 to ensure we are working in the most professional, compliant and client focused processes as a business.
Health & Safety
Accredited to ISO 45001 ensures the competency and level of commitment of EBFP ensuring standards are not only met and sustained but exceeded where possible.
Environmental
Our commitment to the environment continues to adapt. At EBFP we have assured our commitments by becoming accredited to ISO 14001. As a positive impact to the environment, we have made some changes to our business including a fleet of electric vehicles to ensure we are meeting our commitment to become a carbon neutral business moving forwards.
How it works
1. Contact EBFP
2. EBFP Arrives
3. Job Completion
Why Choose Early Birds Fire Protection
Experience
Trust
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